Xasmin Travels realises that most people who cancel their reservations
do so out of necessity. Nevertheless, cancellations are costly to
administer and involve dedicated staff time and communications costs.
You can feel confident that with Xasmin Travels, the full value of
your investment is protected. We want to give you peace of mind!
All services such as hotel accommodation & transportation are
pre-blocked well in advance. We are liable to pay penalties to all our
suppliers / vendors / independent contractors if these services are
released within their mentioned time frame.
Although we take all precautions, and plan as effectively as possible,
certain elements will be out of our control. Xasmin’s cancellation
policy is in place to protect our business and the client. However in
case of a cancellation, we will have to consult with the various
elements of your tour (eg. hotel, camp, guide, sponsor, contractor
etc) to determine the extent of charges in the cancellation. We always
do our best to work in favour of our guests, but certain of the
aforementioned elements have their own cancellation policies that we
will have to strictly comply with. For example, if an
accommodation’s cancellation charge (due to festivity, event, high
season etc) is different to ours, then we will have to comply with
that accommodation’s cancellation rule.
If a passenger has to cancel the tour due to any reasons, then he or
she would have to make an application in writing to that effect, along
with the original receipt issued by the company.
If you need to cancel your reservation, please send us a mail and contact our Customer Service Representative. To receive any refund, if applicable, that may be due will be processed within 35 days after our receipt of your written notice of cancellation. Take note that transaction costs involved with us sending you any applicable refund will be paid by you.
Generally cancellations will come with a €50 administration fee (or equivalent in respective currency) as our team will need to work to administer this. Furthermore, cancellations will attracted charges as given below.
Personal Tours - Tours of up to 8 people
Group Tours - Tours above 8 people
Cancellations and Refunds Fees (Personal Tours)
Cancellation before 30+ days
Cancellation before 29-22 days
Total Tour Cost
Cancellation before 21-16 days
Total Tour Cost
Cancellation before 15-0 days
Total Tour Cost
Cancellations and Refunds Fees (Fixed Date / Group Tours)
Cancellation before 60+ days
Cancellation before 59-31 days
50% of Total Tour Cost or deposit - whichever is the greater quantity
Cancellation before 30 days or less
100% of Total Tour Cost
non-refundable costs to us, such as train fares, airfares and others,
may be subject to full retention based on the concerned agency or
of part of your itinerary after arrival: each situation will be
analyzed in a fair way on a per case basis.
In case of
cancellation/delay of any train, each situation will be analyzed in a
fair way on a per case basis and you will be responsible for any non
refundable portions of the ticket.
our clients to subscribe to travel insurance at home at the same time
they purchase their international flight tickets.
We cannot be
held responsible for problems due to events that are not under our
control (weather, political demonstrations, airline & train delays,
traffic jams, floods etc.)
In case of
Special Trains Journeys and peak season hotel bookings, a separate
cancellation policy is applicable (which can be advised as and when
In case you
cancel the trip after commencement, refund would be restricted to a
limited amount only which too would depend on the amount that we would
be able to recover from the hoteliers/ contractors we patronize. For
unused hotel accommodation, chartered transportation & missed meals
etc. we do not bear any responsibility to refund.
Liabilities & Limitations
that after the finalization of the Tour/ service Cost, if there are
any Hike in entrance fees of monuments / museums, Taxes, fuel cost or
guide charges – by Govt. of India, the same would be charged as extra.
We shall not
be responsible for any delays, cancellations & alterations in the
program or expenses incurred directly or indirectly due to natural
hazards, flight/train cancellations, and accident, breakdown of
machinery or equipment's, breakdown of transport, weather, sickness,
landslides, political closures or any untoward incidents.
policy is one of fair travel, we will always do our best to keep all
interests at heart.